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 EDF Contact Number:  0800 056 7777

 

Do you need an EDF contact number for a general inquiry about your energy account? In that case, you just need to use the Freephone EDF number: 0800 056 7777. This number is for customer services who can answer any general gas and electricity questions, they can help you with meter readings and bill payments too. If you need to change any details on your account or question some charges, then this is still the EDF number to call.

If you have trouble getting through on the Freephone number then try the alternative ETF contact number on: 0800 056 7777

There are a number of specific department direct Freephone numbers you can call as well, if you have a very focused question, and most of these lines are open Monday through to Saturday although the exact hours vary.

 

Existing Account Queries                                                         0800 056 7777

Direct Debit Set Up (Monthly or Quarterly)                           0800 096 2260

Automated Bill Payment Service, Meter Readings Service  0800 015 1736

Debt Helpline (Independent Debt Advice)                             0808 156 6666

Prepayment Meters (Pay As You Go) Enquiries                    0800 015 1733

Fixed Tariff Ending                                                                   0800 096 7355

Priority Services Helpline                                                        0800 269 450

Text Telephone (Minicom Service)                                         0800 096 2929

Customers Calling from Outside the UK                        +44 (0)1138 207117

Gas Emergency Service (24/7)                                                0800 111 999

New Customers ? Sales Enquiries                                         0800 096 4063

Customer Complaints Resolution Team                                 0800 051 1643

Business Customer Services, Complaints                             0800 096 2255

Business ? Get a Quote                                                           0800 051 1644

Business Sales                                                                        0800 015 9097

Business Movers                                                                    0800 404 7413

Business Meter Reading                                                         0800 404 7421

Business Users Calling from Outside the UK                     +44 113 820 7118

 

The EDF contact number I need is not in the list

If you are struggling to find the right number and EDF customer services can’t help you, then try using the website. Just go to: https://www.edfenergy.com/. Hover over the For Home section and select Contact Us.

 

I have a gas or electricity emergency – who do I contact?

 

For a gas emergency, make sure you and your family are safe and then call the EDF Emergency Contact Number – 0800 111 999.

For EDF electricity there are Distribution Network Operators (DNOs) which distribute the electricity supply and you need to contact your DNO for an electricity emergency. You can find your DNO code on your electricity bill – it is a two digit number next to a letter s.

The two digit number here is the DNO code, followed by the name and emergency contact number for all of the UK DNOs:

 

  • 10 – UK Power Networks                                  0800 316 3105
  • 11 – Western Power Distribution                       0800 678 3105
  • 12 – UK Power Networks                                   0800 316 3105
  • 13 – SP Energy Networks                                  0800 001 5400
  • 14 – Western Power Distribution                        0800 678 3105
  • 15 – Northern Powergrid                                     0800 668 877
  • 16 – Electricity North West                                  0800 195 4141
  • 17 – Scottish Hydro Electric Power Distribution  0800 300 999
  • 18 – SP Energy Networks                                   0800 092 9290
  • 19 – UK Power Networks                                    0800 316 3105
  • 20 – Southern Electric Power Distribution           0800 072 7282
  • 21 – Western Power Distribution                         0800 678 3105
  • 22 – Western Power Distribution                         0800 678 3105
  • 23 – Northern Powergrid                                     0800 375 675
  • 24 – Independent Power Networks Ltd               0800 013 0849
  • 25 – ESP Electricity Limited                                0800 731 6945
  • 26 – Energetics Electricity Ltd                             0800 804 8688
  • 27 – The Electricity Network Company Ltd         0800 032 6990
  • 28 – UK Power Networks (IDNO)                        0800 717 2012

 

I don’t have a phone, how do I contact EDF?

There is a dedicated address which you can write to as an EDF energy customer or potential customer:

EDF Energy,
Osprey House,
Osprey Road,
Exeter,
EX2 7WN,
United Kingdom

 

You can also email EDF by filling in the contact form on the website and they can answer any number of general inquiries that way: https://www.edfenergy.com/for-home/help-support/contact.

 

What EDF telephone number do I use to make a complaint?

If you wish to complain about the service you have received from EDF then use their Freephone customer complaints number: 0800 051 1643.

You can also email a complaint to EDF here: complaintresolutionmanager@edfenergy.com

 

You can also post your written complaint to:

Complaints Resolution Manager

FREEPOST ENERGY – COMPLAINTS RESOLUTION MANAGER

 

Or you can complain in person at their offices:

 

Hove Office                      Worthing Office                            Plymouth Office

EDF Energy                       EDF Energy                                   EDF Energy

329 Portland Road            Southdown View Road                   334 Outland Road

Hove                                  Worthing                                        Manadon

BN3 5SU                            BN14 8NL                                     Plymouth

Devon

 

Exeter Office                    Sunderland Office

EDF Energy                       EDF Energy

Gadeon House                  Endeavour House

Grenadier Road                 Victory Way

Exeter Business Park        Doxford International Business Park

Exeter                                Sunderland

EX1 3UT                            SR3 3XL

 

EDF Energy on Social Media